1. What we sell
MAGRELIX LLC sells custom digital services under the NorthyByte name: strategy, website design and development, WhatsApp setup, automation and AI workflow implementation. These are not shipped physical goods. Delivery dates and milestones are stated in the proposal or checkout description.
2. Deposits and milestone payments
Unless a proposal states otherwise, deposits reserve production time and cover work that begins immediately. Milestone payments become due when the corresponding stage is ready for review. Fees for completed work are not refundable except where required by law or expressly agreed in writing.
3. Client cancellation
You may request cancellation by emailing hello@northybyte.com. We will confirm the effective date and calculate any balance for work completed, approved expenses and non-cancellable third-party costs. If a refund is due, it will normally be sent to the original payment method.
4. NorthyByte cancellation
We may cancel or pause a project if the client does not provide required content, access or approvals, or if continuing would be unlawful or unsafe. We will communicate the reason and refund any amount paid for undelivered work, less amounts properly due for work already performed or third-party costs.
5. Revisions and defects
If a delivered item does not materially match the confirmed brief, notify us within the review period in the proposal and describe the issue. We will make reasonable corrections. A change of direction, new requirement or new content is handled as additional scope rather than a defect.
6. Refund timing
Approved refunds are initiated within 10 business days. The time for funds to appear depends on the payment provider and financial institution. Stripe may display its own refund status and timing.
7. Chargebacks and support
Please contact us first so we can investigate a billing or delivery concern. Keep your receipt, proposal and correspondence. We will provide reasonable information to Stripe or a card issuer when responding to a dispute.
8. Contact
Refund and cancellation requests: hello@northybyte.com. Include the name used at checkout, payment date and project reference if available.